Enquiry Line Update

IT Services Update - Thursday 28th March 2024
Colchester Institute’s phone system is undergoing maintenance between 12noon and 6pm on Thursday 28th March 2024. This will cause some disruption as staff phone lines may be unable to receive or make any calls throughout this period. We apologise for any inconvenience caused.

Online Payments

The most secure and efficient method of payment is online, using the Colchester Institute Online Store (OLS).

We accept:

VISA main logo

VISA Electron logo

Mastercard main logo

Maestro (Mastercard) logo

PayPal main logo

Dependant on your card provider the system may ask for additional information in line with 3D secure requirements, this gives you an added layer of security when paying online.

All payments are made in GBP Sterling (£).

Products and services available

The below services have been organised into boxes to assist your navigation through to the OLS. Please click the links inside these boxes to be taken to the appropriate page.

Who can make a payment?

Anyone who is known to you and who you trust to pay on your behalf.

What will they need?

  • Your student/staff ID number (found on your lanyard)
  • Full name
  • Date of birth (DOB)
  • Email address

Any additional requirements will be highlighted with an asterisk (*) inside these boxes:

Trips and Shows
Library Fines and Charges
Travel and Parking

For:

  • Bus passes
  • On-site parking*
  • EV charging
  • *You will also need: approval from Facilities (please contact: facilities.helpdesk@colchester.ac.uk)

    CH&FS and Counselling Services
    Staff Payments

    For:

  • Staff Association*
  • Other staff payments*
  • *You only need: staff ID number

    Refund Information

    For:

  • Refunds request*
  • *You will also need: OLS CI number (order number)

    Commercial and Professional Courses

    Please click here for more information: Short courses