The ‘Getting Ready’ list below gives you resources and activities you can do to get ready for when your course starts at College in September.
On this course we cover a lot of areas relating to selling products and services as well as providing good customer service. We will look at the ‘whys’ and ‘hows’ of a successful business working with customers.
You might find the following links helpful – there are some information pages, videos and quizzes that you can try to see the kinds of things we’ll be studying on this course.
Customer service, marketing a product/service and the marketing mix:
https://www.bbc.co.uk/bitesize/guides/z2p8y4j/revision/1
Why customer satisfaction is important:
https://www.bbc.co.uk/bitesize/guides/zy79b82/revision/1
Good customer service – why it’s important and how to provide it:
https://www.bbc.co.uk/bitesize/guides/zhxrbdm/revision/1
Selling online, and the use of social media in customer service/business:
https://www.bbc.co.uk/bitesize/guides/zdmfpg8/revision/1
Legislation and regulations (click on blue heading for each box to read more):
https://www.which.co.uk/consumer-rights/regulation
